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The Influence of Artificial Intelligence On Caregiving
AI-Driven Tools are Reshaping the Employee Caregiver Experience
ieadvocates
September 02, 2025
Working Caregivers-The Invisible Employees Newsletter
Brought to you by ieadvocates (invisible employee advocates)
Thank you for being here!
As the pressures on working caregivers continue to rise, artificial intelligence has emerged as a powerful partner in supporting caregiving employees through their work vs caregiving conflicts. From virtual assistants that support older adults in managing daily tasks, to the collection and analytics of large amounts of patient data, artificial intelligence has stepped to the forefront to help transform the way care is supported and delivered. Significantly, AI is available to help organizations automate routine HR tasks and create care support strategies that are more inclusive and responsive.
In this edition, we explore many of the benefits that AI offers as well as the concerns that come with them. We touch on AI’s contributions to facilitating daily-life activities and improving patient safety, as well as issues around data privacy.
Whether you’re an employer beginning to consider tech-enabled support for your employees, or an HR leader starting to build care-support policies, this issue provides objective considerations to help inform your decision-making. It’s important to keep in mind that although technology can greatly improve efficiency, it cannot provide empathy. AI is meant to help rejuvenate, not replace the people at the heart of caregiving.
Table of Contents
In the news:
Latest research, events, and articles that are making an impact for working caregivers and their employers.
The Caregiving Crisis: Why Employers Should Take Notice And How AI Can Help
Author Dor Skuler, cofounder of five successful ventures, most recently Intuition Robotics, creator of ElliQ makes the critical point that caregiving is not just a personal issue, it’s becoming a significant workplace challenge. He also makes a vaild business case for employers stepping up their support for their employees who are also caregivers.
Advancements in AI are creating solutions that directly address many of the challenges faced by family caregivers. AI-powered tools can assist with routine tasks like medication reminders, appointment scheduling and monitoring the well-being of loved ones. By automating these activities, caregivers can focus more on work and the emotional aspects of caregiving and less on the day-to-day logistics.
Building a lifeline for family caregivers across the US
The author reports that 63 million caregivers in the U.S., have quite a bit of burden to help care for family members while also working. He shares that employers have an opportunity to support their empoyees with a caregiver platform technology that ianacare delivers.
“In my mind, AI got its start in speech recognition, and the intelligence we use to surface recommendations and create care plans for family caregivers uses a lot of the same statistical modeling techniques I used in speech recognition and ad placement,” (co-founder Steven) Lee says. “It all goes back to the foundation I got at MIT.”
Did you know? (Read our blog):
Our blog brings you knowledge, personal and researched, to raise your awareness and empathy about working caregivers and caregiving.
Using Artificial Intelligence (AI) to Support Working Caregivers – An Emerging Business Imperative (Blog 9/2/25)
If you have recently attended a medical appointment, you may have noticed some changes in the way health data is collected compared to a few years ago. For example, the old glass thermometer that went under your tongue to take your temperature has been replaced by a sleek thermometer gun that aims a light at your forehead. The scales with the weights that had to be slid from one side to the other have been replaced by digital scales, and the arm sleeve blood pressure cup that had to be manually pumped has been upgraded to a blood pressure wrist band that self-inflates. These are just a few basic examples of how artificial intelligence has taken on a significant role in our healthcare system, making the collection and monitoring of data more efficient and accurate. This blog examines the impact of AI on the role of working caregivers and, equally important, what it means for their employers.
People and Companies In the spotlight:
Our podcast puts a spotlight on guests who are making a significant difference in the working caregiver space.
Episode 24: How AI Can Revolutionize Caregiving & Empower Families – With Breana Patel
In this episode, we sit down with the brilliant Breana Patel to unpack one of the most pressing challenges facing our society today: the silver tsunami. With a rapidly aging population and a dwindling caregiver workforce, Breana shares how AI-powered solutions can make caregiving not only safer and more effective for patients but also far more manageable for caregivers—especially those of us juggling full-time work and family responsibilities. From her personal caregiving story to the development of a powerful, privacy-first platform built to support long-term care facilities, Breana offers us a hopeful vision for the future. We talk about AI’s role in preventing falls, streamlining discharge plans, improving communication, and even reducing stress for long-distance caregivers.
Breana Patel is a serial entrepreneur, CEO, and visionary at the forefront of AI and healthcare innovation. As the founder of Owle AI, she is redefining care coordination by tackling one of the industry’s most pressing challenges—staff burnout and turnover—through intelligent automation. A repeat founder with a career spanning public health service delivery and in global finance, Breana has held leadership roles at Morgan Stanley, Deutsche Bank and others , and partnered with public health agencies in New York to advance aging and healthcare initiatives. She holds executive MBA from MIT Sloan with cross registration at Harvard, has been featured in Forbes and on CBS Live, and is a recognized thought leader within the MIT startup ecosystem. Beyond building companies, Breana is passionate about mentoring the next generation of women leaders in STEM and championing economic empowerment on a global scale.
Stories From Real Working Caregivers:
Actual working caregivers share their stories.
Meet Rosalind Marshall Jones, a real working caregiver:
Rosalind Marshall Jones
“…you have to be a special person to be able to take care of someone who's sick… And I've told people, if someone asks you to be a caregiver and honestly you can't do it, please say no.”
Rosalind Marshall Jones MBA, is a virtual caregiver coach dedicated to taking a proactive approach to working with caregivers and their loved ones positively impacting their quality of life. She also serves as an advocate, crisis counselor, and healthcare intervention. But she didn’t start out on this path.
Rosalind was working in the corporate world doing very well, but then was asked to do a favor for a church member. She accompanied her to the hospital for what was suppose to be a quick two day visit that turned into a two week stay. Here is where her journey into caregiving began. From this point on Rosalind was determined to make a difference in the healthcare world. She opened Jacksonville’s Best Caregivers in 2009 to provide families a place to turn to when their loved ones need long-term health care. In addition to running Jacksonville’s Best Caregivers, Rosalind uses her experience and education to provide training to new caregivers and their family members so they are able to best care for their loved ones. She is also an author and a dynamic speaker.
“I always tell people, when you're hiring a caregiver, don't hire one person. Hire two or three because one of those people is going to get sick this week… These are the things that you have to understand when you hire caregivers… So you interview them. You don't always take the first one. You interview through word of mouth. Go out there on Caring.com. Because they already have the ratings. They do the background check. You know, they have these different companies that you can use that already do the pre-work for you… All that stuff is already done.”
Recommended media content:
We explore and share with you diverse media illuminating the dynamics and narratives within the care economy - from insightful podcasts to thought-provoking books and engaging videos.
PODCASTS
Is Tech the Missing Piece In Caregiving? June 5 2025. In this episode of the AgeTech podcast, Host Keren Etkin, The Gerontechnologist interviews Elizabeth Miller from Happy Healthy Caregiver. They discuss practical tech solutions that make caregiving less overwhelming and more manageable, touching on everything from digital tools for task coordination to the emotional benefits of simple technologies like FaceTime and online journaling platforms.
VIDEOS
AI, Technology and Caregiving. April 29, 2025. Artificial Intelligence and technology are being used more and more in health care. Is there a place for it to help caregivers? Join Dr. Elliot M. Sklar & Lucy Barylak, MSW to learn ways of using technology to support your caregiving journey while we also address the important role of human interaction and personal support.
BOOKS
The Caregiver’s Advocate Volume 2: A Complete Guide To Support and Resources: If you’re helping a loved one with daily tasks, doctor appointments, or emotional support, you’re a caregiver—whether you realize it or not. The Caregiver’s Advocate Volume 2 brings together 22 professionals —doctors, social workers, consultants, financial advisors, and more—who understand the real challenges of caregiving because they’ve lived it. Through personal stories, expert strategies, and practical tools, this book offers guidance, encouragement, and a sense of community. Whether you’re just beginning or deep into the caregiving journey, you’ll find relief, clarity, and renewed strength in these pages. You’re not alone—and you don’t have to figure it all out by yourself.
We want to thank Jerald Cosey who took the time to read our book and provide a thoughtful ⭐⭐⭐⭐⭐review!
“I loved this read. I have followed Zack since my early years at Waner Lambert- Parke Davis, and he still amazes me. Zack and Selma hit a home run. As a licensed nursing home administrator, I know the importance of quliaty care and I applaud your six steps. Thanks for writing this book.”
Order your copy of Working Caregivers-The Invisible Employees book here. If you want to order a quantity of books for your leadership team and employees, contact us directly about discount pricing.
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